Help Desk Management

Defect Tracker Defect Tracker 7.8
Deliver software solutions to specification, on time and on budget with this powerful change management / configuration management / help desk solution. Tracks functional specifications / test cases / bugs and issues via the web.
web based defect tracking, defect tracking, sdlc, change management, help desk management,
 
Public Folder HelpDesk for Outlook Public Folder HelpDesk for Outlook 9.2.5
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
helpdesk, outlook, issue tracking, support, call center, computer support, group support, help desk software, itil, it help desk,