HelpDesk CDCorporate 4.001

    CDCorporate is a multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to On Hold;
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
 
HelpDesk CDCorporate

Size

 5.68 MB

License

 Shareware

Price

 99 USD

Category

 Business & Finance / Applications

Operating System

 Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003

Developer

 Merging Technologies
Program system requirements: Microsoft Office 2000 or 2003 Professional

New in this version:Update
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File size 5.68 MB
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Tags:  helpdesk, help desk, call center, call centre, helpdesk software, help desk software, inventory, workshop, centerdesk, centredesk,

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