ProcessWorx CMDB 1.5.0204

    The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.

Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.

- Record and maintain CI attributes & IT service dependencies
- Establish & track CI ownership and accountability
- Track CIs by type, owner, dept., environment, status and vendor
- Establish relationships within and between IT services and CIs
- Maintain data integrity through audit tracking & change logs
- Determine CI status, generate compliance reports
- Link CIs to specific documentation including policies, processes, procedures and supporting reference materials
- Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
- Custom reports, record duplication and data export functions
- Dynamically update IT Service and CI relationships
- Track inactive, non-standard and/or non-complaint CIs
- Copy and export CI data and related reports
- Generate business-specific IT Service Catalog with pricing
- Import, export and dynamically update CI information
...and many more features!

The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:

- Configuration Management Policy Template / Example
- Configuration Management Process Overview / Example
- Multiple Configuration Management Procedure Examples
 
ProcessWorx CMDB

Size

 39.21 MB

License

 Commercial

Price

 149 USD

Category

 Business & Finance / Others

Operating System

 Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003

Developer

 ProcessWorx LLC
Program system requirements: Microsoft Office, Adobe Reader

New in this version:Export, Import, Docu-Link, Network Version
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File size 39.21 MB
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Tags:  cmdb, configuration management, itil, itsm, service management, service level agreement, sla, ola, uc, it, service catalog, mof,

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